Refund policy
Return & Refund Policy
Effective Date: January 2025
At Artse, we take great care in curating and delivering unique artworks. Due to the nature of our products, we have a strict no-return policy, except in cases of damage or incorrect items.
1. All Sales Are Final
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We do not accept returns or exchanges once an order has been placed.
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Each piece is carefully selected or made to order, ensuring exclusivity and authenticity.
2. Damaged or Defective Items
If your item arrives damaged or defective, we will offer a replacement or refund under the following conditions:
✅ The issue is reported within 48 hours of delivery.
✅ Clear photos of the damage and packaging are provided.
✅ The artwork has not been used, altered, or installed.
📌 How to Report a Damage:
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Email us at hello@theartse.com with your order number and images of the damage.
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Our team will assess and respond within 2-3 business days.
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If approved, a replacement or refund will be issued.
3. Refund Process
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Approved refunds will be processed within 7-14 business days.
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Refunds will be issued to the original payment method.
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Shipping costs are non-refundable.
4. Non-Refundable Items
❌ Commissioned/custom artwork (made-to-order pieces).
❌ Sale items or discounted purchases.
❌ Gift cards or promotional items.
5. Order Cancellations
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Once an order is placed, it cannot be canceled as we begin processing it immediately.
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For custom pieces, cancellation is not allowed once the artwork is in production.
6. Shipping Issues (Lost or Delayed Orders)
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Artse is not responsible for delays caused by shipping carriers.
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If your package is lost in transit, we will assist in filing a claim with the courier.
7. Contact Us
For any refund or return inquiries, contact us at:
📩 Email: hello@theartse.com
📞 Phone: +971585101421